Terms and Conditions 
A registration fee of £25.00 per child is payable before any permanent bookings will be taken - this is non-refundable. Please download the registration pack here. 
The enrolment form is a contractual signed agreement between you and Oliver's Lodge, and fees are therefore payable in accordance with our terms and conditions from this point onwards. 
One month’s written notice to hannah@olivers-lodge.co.uk is required to cancel your child’s place in Olivers Lodge.  
Olivers Lodge has the right to terminate your child’s place by providing a minimum of seven days written notice. 
In the event of verbal or physical abuse to any member of our staff we reserve the right to terminate the contract between you and ourselves with immediate effect by providing email notice of such termination. 
You need to call 01799 540709 if your child is not going to attended a session. 
Fees for permanent sessions are calculated on a pro rata basis and invoiced in advance. Invoices are sent out on the 20th of each month and payable by the 5th of the following month. 
Payments for regular bookings need to be made by standing order between the 1st and 5th of every month. A late fee of £10.00 will be charged for late payments; those going over seven days will incur a further £10.00 every week. 
Places booked from the start of the academic year will be charged from the start of term; irrespective of whether your child starts later in the month of September. 
Same day ad hoc bookings need to be made before 2pm. Payments for adhoc bookings need to be made at the time of booking. 
Payments for the holiday schemes need to be made at the time of booking. 
Failure to pay the fees on time will result in your place/s being withdrawn. 
Failure to pay the fees on time will put a stop to ad hoc bookings. 
Inset days are charged for as they change around (we will swap your session to a more suitable time dependent on availability). 
Bank Holidays are charged for as they change around (we will swap your session to a more suitable time dependent on availability). 
We accept childcare vouchers and payment from tax free childcare accounts. Please notify accounts@olivers-lodge.co.uk with your child's reference number so payments can be allocated correctly. 
We do not accept credit card payments. 
There are no refunds for cancelled / non-attended sessions. 
There are no refunds for cancelled / non-attended sessions if your child is poorly. 
There are no refunds if your child is booked on a regular basis and attends a residential trip with school. 
There are no refunds if the school closes and as a result we cannot open (eg: snow days, other adverse weather conditions and outbreaks of infectious diseases). 
Overpayment via vouchers will not be refunded. 
There are no refunds for a booked holiday scheme. 
Prices will be reviewed and increased at the start of the school year. Price changes for Early Years Provision is expected every April and for Extended Childcare every September. You will receive at least one month's notification by email. 
There will be a consumable charge made at all our Early Years settings. (Hand towels, soaps, disposable gloves, disposable aprons, spare sun cream, spare Calpol, spare nappies, spare wet wipes, staff training, cooking products for the children’s cooking. Please note this list is not exhaustive) This will be a flat rate of £14.50 per week for those accessing 15 hours funding and £27 a week for those accessing 30 hours funding. 
If your child/ren are collected past their allocated session, there will be a £5 late payment fee per 5mins. After 15 minutes this will increase to £10 per additional 5 mins late collection. 
It is your responsibility to keep us updated with any changes to the information supplied above,and to notify us if there are any changes to your contact details. 
Olivers Lodge is not responsible for any of the child’s personal possessions or valuables while they attend the club. 
In the event your child cannot attend as their COVID bubble has been closed at school; we are still operational and therefore you will still be charged. 
In the event Olivers Lodge have to close a COVID bubble, you will be entitled to a refund as we cannot provide the service. 
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